Chapter 2
Summary
This chapter talked about the design of products and what to keep in mind when designing. There will always be some misconceptions about people that the designers must be aware of. Subtleties in language and human thinking will happen to where the user will make mistakes even though they know the correct way of doing something. This also causes the user to misconstrue the direct cause of the problem It is the designers job to work around these situations.
Discussion
The chapter is actually a really important for everyone to understand and implement. When designing a project what may seem obvious to the designer may not be very intuitive to the user. Also, adding many practical features may in turn clash with each other and cause new problems.
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