Summary
The idea of complexity is thought of as the unknown for most people and actually logical and simple for the people that know it. There are times that complexity is needed and times when it is totally overdone. This needs to be considered when designing things, etc. Often simple things in life have needless complexity that arise from them. Passwords for example are one of the most misused things in the office and most workers will think of very simple passwords to use. This annoys security experts but it gives more hassle than it takes away. There are also people that do just fine in the world of all this complexity. They mostly use signifiers as keys to what is going on. These are just subtle clues that some people take advantage of that can tell them a lot of the surrounding world.
Discussion
This book was actually quite helpful in that it can show designers that once it leaves to production that users should not need extra information in order to use it. I also like how it showed the contrast of people where complexity is concerned.
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